Effective Date: August 24, 2026

Last Updated: August 24, 2026

Welcome to Neplify.

Your privacy matters to us.

This Privacy Policy explains how Neplify (“Neplify,” “we,” “our,” or “us”) collects, uses, discloses, stores, processes, and protects personal information when you use our website, mobile applications, Neplify Chat, listings, advertisements, business features, media services, and other services operated by Neplify (collectively, the “Platform”). This Privacy Policy should be read together with our Terms of Use, Community Safety Policy, Posting Guidelines, and other applicable Neplify policies. Where consent is required by applicable law, Neplify will obtain appropriate consent for the collection, use, or disclosure of personal information.

1. About Neplify

Neplify is a global digital platform created primarily to connect and serve the global Nepali community.

Neplify allows individuals, businesses, organizations, professionals, students, employers, service providers, event organizers, sellers, buyers, and other users to discover, communicate, connect, promote, and participate through the Platform.

Neplify currently includes the following primary categories:

• Events
• Food
• Products
• Services
• Gifts
• Jobs & Internships
• Accommodations

Neplify is built primarily for the global Nepali community but may also be used by people, businesses, organizations, employers, and service providers of other nationalities where their participation is relevant to the Platform or community.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Neplify website.
• Neplify mobile applications.
• Neplify Chat.
• User accounts and profiles.
• Listings and advertisements.
• Business profiles.
• Customer support.
• Marketing and promotional campaigns.
• Social media interactions with Neplify.
• Surveys, promotions, and community initiatives.
• Analytics and Platform-security systems.
• Other services operated by Neplify.

Third-party websites, applications, and services may have their own privacy policies and are not governed by this Privacy Policy.

3. Information We Collect

The information Neplify collects depends on how you use the Platform.

A. Account and Profile Information

When you create or manage a Neplify account, we may collect:

• Name.
• Username.
• Email address.
• Phone number.
• Profile photograph.
• Profile information.
• Country, city, or general location.
• Account preferences.
• Login and authentication information.
• Account verification status.

If you use a third-party authentication provider such as Google or Apple to create or access your account, we may receive information made available by that provider in accordance with your settings and their policies.

4. Business and Organization Information

If you create or manage a business or organization profile, we may collect:

• Business or organization name.
• Business description.
• Contact information.
• Business address.
• Business category.
• Business photographs, logos, and media.
• Registration or verification information where applicable.
• Information about products or services.
• Other information submitted for the business or organization profile.

Some business information may be publicly available through the Platform.

5. Listings and User-Generated Content

When you create content on Neplify, we may collect and process information including:

• Advertisements.
• Listings.
• Product information.
• Service information.
• Food-related information.
• Gift listings.
• Job and internship postings.
• Accommodation listings.
• Event information.
• Prices.
• Descriptions.
• Photographs.
• Videos.
• Reviews and ratings.
• Comments.
• Other content you submit.

Information intended for public listings may be visible to other users and, in some cases, search engines.

Users should not include unnecessary sensitive or confidential information in publicly accessible content.

6. Neplify Chat and Communications

When you use Neplify Chat or other communication features, we may collect and process:

• Messages.
• Message timestamps.
• Sender and recipient information.
• Attachments.
• Links.
• Reports relating to messages.
• Related account and platform activity.

Neplify may use automated systems and, where appropriate, manual review to analyze Platform communications for purposes including:

• Fraud prevention.
• Scam detection.
• Spam prevention.
• Phishing detection.
• Impersonation detection.
• Platform security.
• Abuse prevention.
• Investigation of user reports.
• Enforcement of our Terms of Use and Platform policies.

Such processing will be conducted in accordance with applicable law and this Privacy Policy.

Neplify does not guarantee that every fraudulent, abusive, or harmful message will be detected.

7. Verification Information

Neplify may introduce or use verification measures to protect users and Platform integrity.

Depending on the feature, we may collect or process information such as:

• Verified email status.
• Verified phone status.
• Business verification information.
• Account verification information.
• Security and fraud-prevention information.

Where identity or business verification is performed through a third-party verification provider, that provider may process information under its own privacy terms and applicable agreements with Neplify.

Verification confirms only the information specifically checked. It does not guarantee that a person or business is trustworthy or free from fraudulent intentions.

8. Device and Technical Information

When you access Neplify, we may automatically collect technical information including:

• IP address.
• Device type.
• Browser type.
• Operating system.
• Device identifiers.
• Mobile application version.
• Language settings.
• Network information.
• Login activity.
• Session information.
• Crash reports.
• Performance information.
• Diagnostic information.

We may use this information to operate, improve, secure, and troubleshoot the Platform.

9. Usage Information

We may collect information about how users interact with Neplify, including:

• Pages viewed.
• Listings viewed.
• Search activity.
• Categories visited.
• Clicks and interactions.
• Features used.
• Time spent on certain Platform features.
• Referral information.
• Advertising interactions.
• General Platform activity.

This information may be used for analytics, personalization, security, fraud prevention, and Platform improvement.

10. Location Information

Depending on your device settings and permission, Neplify may collect approximate or precise location information.

Location information may be used to:

• Show nearby events.
• Show nearby businesses.
• Display relevant listings.
• Improve local search.
• Personalize Platform results.
• Improve Platform security.
• Detect suspicious or fraudulent activity.

You may control location permissions through your device settings.

Certain location-based features may not function properly if location access is disabled.

11. Photos, Camera, Microphone and Device Permissions

Depending on the features you use, the Neplify mobile application may request permission to access:

• Camera.
• Photo library.
• Microphone.
• Notifications.
• Location.
• Device storage or files where required by the operating system.

These permissions are used only where necessary to provide Platform functionality.

You can manage these permissions through your device settings.

Neplify should only request permissions reasonably necessary for features you choose to use.

12. Cookies and Similar Technologies

Neplify may use cookies, pixels, software development kits, analytics tools, and similar technologies to:

• Keep users signed in.
• Maintain Platform security.
• Remember preferences.
• Understand Platform usage.
• Measure performance.
• Analyze traffic.
• Improve features.
• Measure advertising.
• Support marketing campaigns.
• Personalize certain experiences.

Where required by applicable law, Neplify will provide appropriate choices or obtain consent for non-essential tracking technologies.

Users may also manage cookies through browser or device settings.

Disabling certain technologies may affect Platform functionality.

13. How We Use Personal Information

Neplify may use personal information to:

• Provide and operate the Platform.
• Create and manage accounts.
• Authenticate users.
• Provide Neplify Chat.
• Publish listings and profiles.
• Support businesses and organizations.
• Provide search and discovery functionality.
• Personalize Platform experiences.
• Provide customer support.
• Communicate with users.
• Send service-related notifications.
• Provide requested marketing communications.
• Manage subscriptions or paid Neplify services.
• Detect fraud, scams, spam, and abuse.
• Protect users.
• Investigate reports.
• Prevent unauthorized access.
• Maintain Platform security.
• Enforce Terms of Use and Platform policies.
• Analyze Platform performance.
• Improve products and services.
• Develop new features.
• Comply with legal obligations.
• Protect Neplify’s legal rights.
• Prevent misuse of the Platform.

We may also use aggregated or de-identified information for analytics, research, planning, and business improvement where permitted by applicable law.

14. Fraud Prevention and Platform Safety

Protecting the Neplify community is an important part of our Platform operations.

We may process account, device, communication, listing, verification, and activity information to detect or investigate:

• Fraud.
• Scams.
• Fake accounts.
• Fake businesses.
• Fake listings.
• Phishing.
• Spam.
• Impersonation.
• Suspicious payment requests.
• Account abuse.
• Attempts to bypass Platform restrictions.
• Other harmful or unlawful activity.

Where appropriate, suspicious activity may be reviewed by Neplify.

Neplify may restrict, suspend, or terminate accounts where permitted under our Terms of Use and applicable law.

15. Public Information

Certain information on Neplify is intended to be publicly accessible.

This may include:

• Public usernames.
• Profile photographs.
• Business profiles.
• Organization profiles.
• Listings.
• Advertisements.
• Event information.
• Job postings.
• Product information.
• Service information.
• Accommodation information.
• Reviews.
• Public photographs and videos.

Public information may be viewed, copied, indexed, or shared by others.

Users should carefully consider what information they make publicly available.

16. Payments and Financial Information

At this time, Neplify does not provide a general payment-processing or funds-holding system for private transactions between users unless Neplify expressly states otherwise for a specific service. Users may independently arrange payments with other users or businesses. Those private transactions are governed by the parties involved and their chosen payment provider.

Neplify may, however, process payments for Neplify-provided services such as:

• Premium listings.
• Business subscriptions.
• Advertising.
• Promotional services.
• Other paid Neplify features.

Such payments may be processed by third-party payment providers.

Neplify generally does not receive or store complete payment-card or banking credentials where those details are collected directly by a payment provider.

If Neplify introduces marketplace payments, transaction processing, event ticketing, seller payouts, or other financial services in the future, this Privacy Policy may be updated to explain the additional information collected and processed.

17. How We Share Information

Neplify does not sell personal information in exchange for money.

We may disclose personal information in the circumstances described below.

A. Service Providers

We may use third-party providers to help operate Neplify.

These providers may include:

• Cloud hosting providers.
• Database providers.
• Analytics services.
• Communication providers.
• Email providers.
• Authentication providers.
• Payment processors.
• Advertising and marketing platforms.
• Customer-support providers.
• Security providers.
• Fraud-prevention services.
• Verification providers.
• Mobile infrastructure providers.

These providers may process information only as necessary to provide services to Neplify, subject to applicable contractual and legal requirements.

B. Other Users

Information that you intentionally make public may be visible to other users.

Information may also be shared with another user when necessary to enable a feature you choose to use, such as Neplify Chat or responding to a listing.

C. Legal and Safety Requirements

Neplify may disclose information where reasonably necessary or legally required to:

• Comply with applicable laws.
• Respond to lawful legal processes.
• Respond to valid governmental or regulatory requests.
• Investigate suspected fraud or illegal activity.
• Protect users.
• Protect Neplify’s rights or property.
• Protect Platform security.
• Enforce our Terms and policies.
• Respond to emergencies involving safety where legally permitted.

D. Business Transfers

If Neplify participates in a merger, acquisition, investment, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction subject to applicable law.

E. With Your Direction or Consent

We may disclose information when you direct us to do so or provide appropriate consent.

18. Advertising and Analytics

Neplify may use advertising and analytics providers, including services such as:

• Google Analytics.
• Firebase.
• Meta advertising tools.
• Mobile analytics services.
• Other advertising or measurement providers.

Depending on the service and your settings, these providers may process information relating to your device, browser, interactions, or Platform usage. Where required by applicable law, Neplify will obtain appropriate consent for advertising or tracking technologies.

Users may be able to manage certain advertising preferences through browser, device, or third-party service settings.

19. Marketing Communications

Neplify may send marketing communications where permitted by applicable law.

These may include:

• Platform news.
• Product updates.
• Promotions.
• Business opportunities.
• Community information.
• Neplify X content.
• Events.
• Offers.

Where required, Neplify will obtain consent before sending electronic marketing communications.

Users may unsubscribe from marketing communications using available unsubscribe options.

Users may continue to receive important operational or account-related communications even after opting out of marketing.

20. International Processing and Data Transfers

Neplify serves a global community.

Personal information may therefore be stored or processed in Canada or other countries where Neplify or its service providers operate.

Information processed outside your country may be subject to the laws of the jurisdiction in which it is processed.

Neplify uses reasonable contractual, technical, organizational, and other safeguards appropriate to the nature of the information and applicable legal requirements.

21. Data Retention

Neplify retains personal information for as long as reasonably necessary for purposes including:

• Providing the Platform.
• Maintaining user accounts.
• Supporting legitimate business operations.
• Security and fraud prevention.
• Resolving disputes.
• Enforcing agreements.
• Complying with legal requirements.
• Maintaining appropriate business and security records.

Retention periods may differ depending on the type of information and why it was collected.

Information may remain temporarily in backup or archival systems after deletion from active systems.

Where legally appropriate, information may also be retained to prevent fraud, enforce account restrictions, investigate abuse, or comply with legal obligations.

22. Data Security

Neplify uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

• Unauthorized access.
• Unauthorized disclosure.
• Loss.
• Misuse.
• Alteration.
• Destruction.

Security measures may include access controls, authentication mechanisms, monitoring, technical safeguards, and other measures appropriate to the Platform.

However, no internet service, network, database, or storage system can guarantee absolute security.

Users are responsible for protecting their passwords and account credentials.

23. Security Incidents

If Neplify becomes aware of a security incident involving personal information, we may investigate the incident and take reasonable steps to contain and address it.

Where required by applicable law, Neplify may notify affected individuals, privacy regulators, law enforcement, or other appropriate authorities.

24. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Withdraw consent where processing is based on consent.
• Manage marketing preferences.
• Object to or restrict certain processing where applicable.
• Request information about how personal information is used or disclosed.
• Request portability where legally applicable.

Some rights may be subject to legal exceptions.

Neplify may need to verify your identity before processing certain requests.

To make a privacy request, contact Neplify using the contact information below.

25. Account Deletion

Users may request deletion of their Neplify account through available Platform functionality or by contacting Neplify.

Account deletion may result in removal or deactivation of associated personal information, subject to applicable legal and operational requirements.

Certain information may be retained where necessary for:

• Legal obligations.
• Fraud prevention.
• Security.
• Dispute resolution.
• Enforcement of agreements.
• Prevention of repeat abuse.
• Financial or business record requirements.

Information may also remain temporarily in backups.

Public content that has been legitimately shared, copied, indexed, or incorporated into other users’ activity may not always be fully removable.

26. Children’s Privacy

Neplify is not designed primarily for young children.

Neplify does not knowingly seek to collect personal information from children who are below the minimum age permitted to use the Platform under applicable law.

Where local law requires parental or guardian consent for minors to use certain services, Neplify may require appropriate consent or restrict access.

If you believe a child has provided personal information to Neplify improperly, please contact us.

27. Third-Party Websites and Services

Neplify may contain links or integrations with third-party websites, applications, payment providers, social networks, advertisements, maps, or other services.

Third-party services operate independently from Neplify.

Neplify is not responsible for the privacy, security, content, or data practices of third parties.

Users should review the privacy policies and terms of third-party services before using them.

28. Artificial Intelligence and Automated Systems

Neplify may use automated technologies, including artificial intelligence or machine-assisted systems, for legitimate Platform purposes such as:

• Fraud detection.
• Spam detection.
• Content moderation assistance.
• Security.
• Search.
• Recommendations.
• Platform improvement.
• Customer-support assistance.

Where required by applicable law, Neplify will provide appropriate information or disclosures regarding automated processing.

Automated systems may assist human decision-making but may not detect every violation or suspicious activity.

29. Community Safety and Privacy

Neplify may process information reasonably necessary to maintain Platform safety and integrity.

This may include reviewing reported listings, accounts, messages, or Platform activity.

Safety-related processing may be used to:

• Protect users.
• Investigate scams.
• Detect fraudulent accounts.
• Investigate policy violations.
• Prevent repeated abuse.
• Protect Platform security.

For additional information about staying safe on Neplify, users should review our Community Safety Policy.

30. Changes to This Privacy Policy

Neplify may update this Privacy Policy periodically to reflect changes in:

• Platform functionality.
• Technology.
• Privacy practices.
• Safety systems.
• Business operations.
• Legal requirements.
• New services.

Updated versions will include a revised “Last Updated” date.

Where required by applicable law, Neplify may provide additional notice or request renewed consent for material changes.

31. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Neplify

Toronto, Ontario, Canada

Email: [email protected]

Website: www.neplify.com

Neplify — One Nation, Global Connection